TERMS AND CONDITIONS
Secure payments
Payment by credit or debit card is through OpenPay, this way PESA Uniformes seeks to ensure that our customers are always notified of the charge made to their name, account or card.
This is one of the safest ways to pay since your credit or debit card information is encrypted using the best 256-bit Secure Sockets Layer (SSL) protection system. Once the payment has been credited you will receive a second e-mail with the confirmation, all this in order to provide you with an excellent service and security in every operation made in our website.
PESA Uniformes does not keep or receive all your card numbers and/or the card's security code (CVV), as this operation is performed on the OpenPay website and we only receive a reference to identify the purchase.
What is OpenPay?
OpenPay is a secure payment platform to accept transactions via Internet without sharing your bank details with our website. It offers the best 256-bit SSL protection. PCI-DSS1 bank grade certification.
OpenPay benefits:
- A fully protected environment.
- Analysis of each transaction in real time with the anti-fraud system to protect the user from fraudulent charges.
- All transmitted information is encrypted with SSL certificates.
- PCI -DSS1 certification for card handling and storage.
- No commission charges when making your purchases.
- No disclosure of your account information to third parties.
Data protection
The purpose of requesting personal data is to provide the user a satisfactory experience while browsing and purchasing our products on our site. The information contained in the contact form is stored for information purposes only.
Only this site has access to the information collected. The newsletters or information sent are done through notices and/or promotional e-mails, which will only be sent to you.
We invite you to read our Privacy Notice.
Delivery time..
Our shipments are by parcel service. You will be informed via e-mail of the package and the tracking number of your garments, as well as the estimated delivery time.
Shop delivery: If you wish to have your purchase delivered to the corresponding point of sale, this can be done.
Shipment cost
In all orders the shipment is FREE, with no minimum purchase.>
Payment by credit or debit card
For your convenience and security, you can pay with any VISA or MasterCard debit or credit card, this process is supported by our payment protection and anti-fraud security policies.
It is important to mention that the final authorization of your purchase will depend on the bank that issued your bank card.
At PESA Uniformes we invest a great deal of resources and use the latest technologies available to process your payment data in secure environments.
Problems with my payment method.
Here are some of the causes:
- The bank card may have insufficient funds.
- Please note that other charges or pending authorizations may affect the card balance.
- The payment method is no longer valid or is expired.
- The financial institution did not approve the charge..
- The payment information provided to OpenPay does not match your bank's records.
On occasion, your bank may reject a purchase in error, we recommend contacting your financial institution to verify this.
Payment confirmation
For your security, transactions made with the bank card can be validated both online and by consulting the institution either at the time of purchase or after the transaction is completed.
Once the payment has been credited you will receive a confirmation from PESA Uniformes via email with the information related to your order.
How to buy?
Buying online is very simple, fast and above all, safe. You can make a purchase 365 days a year, 24 hours a day.
Enter our virtual store, select the item you wish to purchase, and the system will automatically guide you to complete the purchase.
When you indicate the total amount of your purchase, the system will send you to a window where you will provide your personal data, as well as the credit or debit card number to use; once this is done, your purchase is finished.
It is worth mentioning that at any time you have the opportunity to undo the operation, deleting from your selection the items you do not wish to purchase, in addition your data is completely safe due to the confidentiality of our online shopping system.
Quote by phone or WhatsApp
Please call us at 800 715 63 54 Monday to Friday from 8:00 to 18:00 hours or send a WhatsApp message to our hotline at 771202 69 75 Monday to Saturday from 10:00 to 6:30 hours and Sunday from 11:00 to 6:30 hours where we can answer any questions you may have about our products and provide you with a better service.
Having as a rest: December 25th, January 1st and Good Friday.
What is the purchase process?
- Select the virtual store section.
- Select the school you are interested in, where you can see all the garments.
- Click on the image of the article to see all its characteristics; regarding materials and care, reference number, price, colors and sizes available.
- Choose the one you want and add it to the shopping cart.
- Afterwards, you can decide if you want to return to the shop to continue shopping or if you prefer to pay on the spot.
Are you sure you have everything you need?
Just click on the “Checkout” button and choose whether you would like to have your order delivered to the store or to different address.
The available payment methods are: VISA and MasterCard.
That's it!
Once your payment has been processed, you will receive a confirmation email. We will keep you updated on your order via email.
Do I have to register to be able to buy?
No, the purchase process does not require you to register on the PESA Uniformes website.
Frequent questions
What browsers can I use to view the website correctly?
The website has been optimized for: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome and Safari.
How can I be sure that I have made my purchase correctly?
Once the purchase process has been completed, you will receive a confirmation email. If you do not receive it, our customer service will assist you. We also recommend that you check your spam mailbox, as our emails can often be stored there.
Can I remove an item from my order?
If you have not completed the entire purchase process, you can remove any items you wish from the shopping cart.
Is it safe to buy with a credit card on the PESA Uniformes website?
Yes, the data you enter on your card is transmitted in an encrypted form. We use the encryption protocol known as Secure Socket Layer (SSL) to protect your data.
For card transactions the security code number (CVV) located on the back of the card is required. Only if you have access to the physical card can you see it and it is not stored on our website.
In addition, we have anti-fraud systems in place to detect illegal or improper use of credit cards.
Where can I see my purchase ticket?
You will receive the printed ticket along with the garments at the time of shipment.
Are the prices in the online shop the same as in the physical shop?
Yes, but if there is any difference between the prices shown on the website and those marked on the garment labels, the correct price will always be that of the purchase ticket.
What do the prices include?
All prices include VAT.
What is the shipment cost?
The shipping service has no additional cost to the garment.
What should I do if I receive a defective item?
PESA Uniformes only sells items in perfect condition, so if you ever receive an item that is not in perfect condition, please contact our customer service department at 800 715 63 54 Monday to Friday: 8:00 to 6:00 hours.
What if I receive the wrong item?
If you receive an item that you did not order, please contact our customer service department.
Can I return an item?
In case your garment is not the one you require, it is possible to exchange it, taking into consideration the price difference.
Due to the policies of PESA Uniformes, it is not possible to return all or part of your purchase.
How can I change a garment?
You must go to the PESA Uniformes store with your purchase receipt and the new garments still labeled, where you can select the garment you require by size, color or category.
How can I return an item if I don't have the ticket?
It is necessary to go to the corresponding store with your online purchase sheet. The exchange will be made only if the garments are new and still labeled.
Where can my order go?
To one of our physical stores or to the address you indicate, either from your home, work or, whichever you prefer.
When will I receive my order?
Delivery times vary according to the type of shipment:
- Store delivery: same day or next business day, subject to availability of the garment.
- Home delivery: 3 to 5 working days, subject to availability of the garment.
Can the shipping address be different from the billing address?
Yes, in the payment process you can indicate different addresses for shipping and billing.
What messages will I receive about the status of my order?
- E-mail confirmation of your order, at the time your order is placed.
- Shipping confirmation e-mail, when your order leaves our warehouse to the destination you have indicated.
- Delivery confirmation e-mail, when your order is delivered to the specified address.
In the case of store delivery, we will send you an e-mail as soon as your order has arrived at the store, so that you can pick it up during store hours.
If I requested delivery of my order in the store, who do I ask for the package?
You can request your package from the store manager with the purchase sheet number and an official ID.
What happens if I am not at the address I indicated when the courier will deliver the order?
After a first delivery attempt, the parcel service will leave you a note confirming the attempt and will contact you to set a new delivery date. If you wish, you can also contact the delivery company when you receive the note.
Any questions not clarified on this site are available in the customer service area at 800 715 63 54 from; Monday to Friday from: 8:00 to 18:00 hours, via WhatsApp at 7712026975, during business hours from; Monday to Saturday from: 10:00 to 18:30 hours and Sundays from: 11:00 to 18:30 hours, as well as on the official Facebook page where you will find us as PESA Uniformes.
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